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Annual care plans.
Bronze is included for the first year with every system. Silver, Gold and Diamond add support hours, faster scheduling and monitoring.
Bronze, Silver, Gold and Diamond.
Ask about a care planIncluded with every system: 9am to 5pm technical support and system maintenance.
- Seasonal startups and shutdowns, 3 hours
- Twice-yearly system maintenance
- Technical support, 9am to 5pm
- Restart equipment from the client app
- Remote equipment restarts by CITE
- Additional service hours
- Preferred visit scheduling
- Network and system health monitoring
Weekend and after hours support with additional service hours.
- Seasonal startups and shutdowns, 3 hours
- Twice-yearly system maintenance
- Weekends and after hours support
- Restart equipment from the client app
- Remote equipment restarts by CITE
- 5 additional service hours a year
- Visits booked 2 to 4 days ahead
- Network and system health monitoring
24/7 support excluding holidays with additional service hours.
- Seasonal startups and shutdowns, 3 hours
- Twice-yearly system maintenance
- 24/7 support, excluding holidays
- Restart equipment from the client app
- Remote equipment restarts by CITE
- 10 additional service hours a year
- Visits booked 1 to 3 days ahead
- Network and system health monitoring
24/7 support including holidays, service hours and full monitoring.
- Seasonal startups and shutdowns, 3 hours
- Twice-yearly system maintenance
- 24/7 support, including holidays
- Restart equipment from the client app
- Remote equipment restarts by CITE
- 20 additional service hours a year
- Visits booked 1 to 2 days ahead
- Network and system health monitoring
Service hours do not roll over and must be used within the plan year. Parts, materials and programming changes are billed separately. After hours service is billed at double time.
Common questions
No. Service hours do not roll over and must be used within the plan year.
Parts, materials and programming changes are billed separately, and after hours service is billed at double time.
Bronze is included for the first year with every system. The figures for Silver, Gold and Diamond are in the table above, and we confirm the price for your system in writing.