CITE Group

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Support request.

Tell us what the system is doing and which room it is in. The request goes to the team that programmed the house.

Report the fault

Which system has the fault?

It routes the ticket to whoever programmed that part.

How much of it is affected?

One room and a whole building are different jobs.

When did it start?

Knowing when it started, for example after a storm, helps us find the cause.

How urgent is it?

Priority scheduling depends on your care plan tier.

What happens, in your words.

What you press, and what the building does instead.

How do we reach you?

A member of the team reads every request.

Make a selection to continue

A Savant touch screen on a plaster wall showing the scenes page with Date Night, Dinner and Relax

A fault is handled in the same order every time.

01

You tell us what it is doing

The room, the symptom and when it started.

02

We narrow it down

We check power, the network and anything that changed on the system recently.

03

We look before we travel

Where your plan covers monitoring and remote equipment restarts, we check and restart the system remotely first.

04

We schedule

Scheduling follows your care plan tier. Silver visits are booked 2 to 4 days ahead, Gold 1 to 3 days and Diamond 1 to 2 days.

05

We fix it

The work is done by the team that installed and programmed the system.

Other ways to get in touch.

Call (239) 844-CITE
Email office@cite-solutions.com
Where we work Naples and Southwest Florida
Collier and Lee counties
Naples office 1040 Collier Center Way #2
Naples, FL 34110